# Ponoko Help Center

> Help center for Ponoko

## Design

- [How do I get a vector design file \(to get a quote\)?](https://help.ponoko.com/en/articles/3460275-how-do-i-get-a-vector-design-file-to-get-a-quote.md): 6 ways to get create or source a vector design file.
- [What design software & file type should I use?](https://help.ponoko.com/en/articles/2688477-what-design-software-file-type-should-i-use.md)
- [Do you have templates available to use?](https://help.ponoko.com/en/articles/2887573-do-you-have-templates-available-to-use.md): What happened to the templates..
- [Can I use a JPEG or PNG file?](https://help.ponoko.com/en/articles/3161255-can-i-use-a-jpeg-or-png-file.md)
- [Can I use a STL or STEP file?](https://help.ponoko.com/en/articles/4324874-can-i-use-a-stl-or-step-file.md): How to save your files for laser cutting
- [Can I use Sketchup to create my design?](https://help.ponoko.com/en/articles/3397413-can-i-use-sketchup-to-create-my-design.md)
- [Can I use Photoshop to create my design?](https://help.ponoko.com/en/articles/2982124-can-i-use-photoshop-to-create-my-design.md)
- [How should I specify laser actions?](https://help.ponoko.com/en/articles/2688732-how-should-i-specify-laser-actions.md): Setting up your design for cutting and engraving
- [Do I need to include an outside cutting line?](https://help.ponoko.com/en/articles/4876564-do-i-need-to-include-an-outside-cutting-line.md): Yes please include an exterior shape to be cut in your design
- [How much material does the laser burn away?](https://help.ponoko.com/en/articles/4442594-how-much-material-does-the-laser-burn-away.md): Designing for kerf
- [What size can I make my part / what material sizes are available?](https://help.ponoko.com/en/articles/2688726-what-size-can-i-make-my-part-what-material-sizes-are-available.md): Your maximum part size = our maximum material sheet size
- [How do I design for highest quality?](https://help.ponoko.com/en/articles/2688741-how-do-i-design-for-highest-quality.md)
- [How do I design for lowest price?](https://help.ponoko.com/en/articles/2688740-how-do-i-design-for-lowest-price.md)
- [Interlocking 3D laser cut designs](https://help.ponoko.com/en/articles/4527166-interlocking-3d-laser-cut-designs.md): Design tips for improving fit
- [Why is my DXF file not uploading?](https://help.ponoko.com/en/articles/4011188-why-is-my-dxf-file-not-uploading.md): How to save DXF files to ensure they upload successfully
- [Merging objects to be cut as one piece](https://help.ponoko.com/en/articles/4849606-merging-objects-to-be-cut-as-one-piece.md): Removing overlapping vector paths in Adobe Illustrator
- [Simplify tools](https://help.ponoko.com/en/articles/4849453-simplify-tools.md): For faster design uploads
- [Why does my online design proof look different to the design on my computer?](https://help.ponoko.com/en/articles/4417647-why-does-my-online-design-proof-look-different-to-the-design-on-my-computer.md): When your design proof doesn't look as expected...
- [Why is my design a different size?](https://help.ponoko.com/en/articles/3009684-why-is-my-design-a-different-size.md)
- [Where did the text in my design go?](https://help.ponoko.com/en/articles/2887502-where-did-the-text-in-my-design-go.md): How to create a design with fonts & text.
- [Why does the area engraving on my online proof look wrong?](https://help.ponoko.com/en/articles/4429502-why-does-the-area-engraving-on-my-online-proof-look-wrong.md): Make sure your area engraving turns out well
- [Dashed lines and other appearances](https://help.ponoko.com/en/articles/4429521-dashed-lines-and-other-appearances.md): Expand your appearances to vectors so they work for laser cutting
- [How to remove duplicate lines in AutoCAD, Illustrator & Inkscape](https://help.ponoko.com/en/articles/3375241-how-to-remove-duplicate-lines-in-autocad-illustrator-inkscape.md): Prevent excessive burning and save money
- [Designing for stencils](https://help.ponoko.com/en/articles/4849326-designing-for-stencils.md): How to tab objects into the surrounding material
- [What are Ponoko's DFM checks](https://help.ponoko.com/en/articles/9375838-what-are-ponoko-s-dfm-checks.md)
- [Export Guide: Alibre Atom](https://help.ponoko.com/en/articles/5641865-export-guide-alibre-atom.md)
- [Export Guide: Siemens NX](https://help.ponoko.com/en/articles/5554977-export-guide-siemens-nx.md)
- [Export Guide: PTC Creo](https://help.ponoko.com/en/articles/5554964-export-guide-ptc-creo.md)
- [Export Guide: PTC OnShape](https://help.ponoko.com/en/articles/5536273-export-guide-ptc-onshape.md)
- [Export Guide: Autodesk Inventor](https://help.ponoko.com/en/articles/5536185-export-guide-autodesk-inventor.md): How to save out laser ready files
- [Export Guide: Dassault Solidworks](https://help.ponoko.com/en/articles/5384165-export-guide-dassault-solidworks.md): How to save out laser ready files
- [How do I design for laser cut metal?](https://help.ponoko.com/en/articles/3204835-how-do-i-design-for-laser-cut-metal.md): Specific design requirements for metal parts.
- [How to design for metal bending](https://help.ponoko.com/en/articles/5471244-how-to-design-for-metal-bending.md): Parameters for bending select metals with Ponoko
- [Photochemical Machining Design Guide](https://help.ponoko.com/en/articles/3003413-photochemical-machining-design-guide.md)

## FAQs

- [Net 30 Terms For Business](https://help.ponoko.com/en/articles/5590759-net-30-terms-for-business.md): How do I apply for terms?
- [Getting started with Ponoko](https://help.ponoko.com/en/articles/4405518-getting-started-with-ponoko.md): FAQ article index
- [What can I make?](https://help.ponoko.com/en/articles/3146567-what-can-i-make.md): You can create anything you like!
- [Where do you ship to?](https://help.ponoko.com/en/articles/3169188-where-do-you-ship-to.md): We'll deliver your product worldwide.
- [How much will it cost?](https://help.ponoko.com/en/articles/3149797-how-much-will-it-cost.md)
- [What formats do you offer?](https://help.ponoko.com/en/articles/5305058-what-formats-do-you-offer.md): The options when placing an online order
- [Can I get a sample of a material?](https://help.ponoko.com/en/articles/2890742-can-i-get-a-sample-of-a-material.md)
- [Lead time: How fast can I get my order?](https://help.ponoko.com/en/articles/2829934-lead-time-how-fast-can-i-get-my-order.md)
- [How do I place an order for laser cutting?](https://help.ponoko.com/en/articles/4417402-how-do-i-place-an-order-for-laser-cutting.md): Placing an order on the Ponoko website
- [How do I add multiple parts to my cart?](https://help.ponoko.com/en/articles/5011964-how-do-i-add-multiple-parts-to-my-cart.md): How to order several parts \(different designs, or the same design in various materials\).
- [How does laser cutting work?](https://help.ponoko.com/en/articles/3149752-how-does-laser-cutting-work.md): The Ponoko machine setup and tolerances
- [How deep is engraving?](https://help.ponoko.com/en/articles/3157981-how-deep-is-engraving.md)
- [What is the difference between area engraving and line engraving?](https://help.ponoko.com/en/articles/2883552-what-is-the-difference-between-area-engraving-and-line-engraving.md)
- [Custom Material Orders](https://help.ponoko.com/en/articles/4468203-custom-material-orders.md): Can Ponoko work with materials not in our online catalog?
- [Can I edit or cancel my order?](https://help.ponoko.com/en/articles/3734204-can-i-edit-or-cancel-my-order.md): Yes you can edit orders
- [Removing protective paper](https://help.ponoko.com/en/articles/3383647-removing-protective-paper.md): What's the easiest way to do it?
- [365 Day 100% Replacement Guarantee](https://help.ponoko.com/en/articles/4257516-365-day-100-replacement-guarantee.md): No pesky returns needed

## Quality and Conformance

- [Ponoko Manufacturing Standards](https://help.ponoko.com/en/articles/9358110-ponoko-manufacturing-standards.md)
- [CNC Laser Cutting & Sheet Metal Fabrication Inspection Options](https://help.ponoko.com/en/articles/9359034-cnc-laser-cutting-sheet-metal-fabrication-inspection-options.md)