FAQs
Frequently asked questions
17 articles
Written by Dayma Otene, Dan Emery and Dan Devorkin
Net 30 Terms For Business
How do I apply for terms?Written by Dayma Otene. Updated over a week ago
Getting started with Ponoko
FAQ article indexWritten by Dayma Otene. Updated over a week ago
What can I make?
You can create anything you like!Written by Dayma Otene. Updated over a week ago
Where do you ship to?
We'll deliver your product worldwide.Written by Dayma Otene. Updated over a week ago
How much will it cost?
Written by Dayma Otene. Updated over a week ago
What formats do you offer?
The options when placing an online orderWritten by Dan Emery. Updated over a week ago
Can I get a sample of a material?
Written by Dan Emery. Updated over a week ago
Lead time: How fast can I get my order?
Written by Dan Emery. Updated over a week ago
How do I place an order for laser cutting?
Placing an order on the Ponoko websiteWritten by Dayma Otene. Updated over a week ago
How do I add multiple parts to my cart?
How to order several parts (different designs, or the same design in various materials).Written by Dayma Otene. Updated over a week ago
How does laser cutting work?
The Ponoko machine setup and tolerancesWritten by Dayma Otene. Updated over a week ago
How deep is engraving?
Written by Dayma Otene. Updated over a week ago
What is the difference between area engraving and line engraving?
Written by Dan Emery. Updated over a week ago
Custom Material Orders
Can Ponoko work with materials not in our online catalog?Written by Dayma Otene. Updated over a week ago
Can I edit or cancel my order?
Yes you can edit ordersWritten by Dan Emery. Updated over a week ago
Removing protective paper
What's the easiest way to do it?Written by Dayma Otene. Updated over a week ago
365 Day 100% Replacement Guarantee
No pesky returns neededWritten by Dan Devorkin. Updated over a week ago