FAQs

Frequently asked questions

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17 articles in this collection
Written by Dan Devorkin, Dan Emery, and Dayma Otene

Net 30 Terms For Business

How do I apply for terms?
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Written by Dayma Otene
Updated over a week ago

Getting started with Ponoko

FAQ article index
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Written by Dayma Otene
Updated over a week ago

What can I make?

You can create anything you like!
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Written by Dayma Otene
Updated over a week ago

Where do you ship to?

We'll deliver your product worldwide.
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Written by Dayma Otene
Updated over a week ago

How much will it cost?

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Written by Dayma Otene
Updated over a week ago

What formats do you offer?

The options when placing an online order
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Written by Dan Emery
Updated over a week ago

Can I get a sample of a material?

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Written by Dan Emery
Updated over a week ago

Lead time: How fast can I get my order?

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Written by Dan Emery
Updated over a week ago

How do I place an order for laser cutting?

Placing an order on the Ponoko website
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Written by Dayma Otene
Updated over a week ago

How do I add multiple parts to my cart?

How to order several parts (different designs, or the same design in various materials).
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Written by Dayma Otene
Updated over a week ago

How does laser cutting work?

The Ponoko machine setup and tolerances
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Written by Dayma Otene
Updated over a week ago

How deep is engraving?

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Written by Dayma Otene
Updated over a week ago

What is the difference between area engraving and line engraving?

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Written by Dan Emery
Updated over a week ago

Custom Material Orders

Can Ponoko work with materials not in our online catalog?
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Written by Dayma Otene
Updated over a week ago

Can I edit or cancel my order?

Yes you can edit orders
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Written by Dan Emery
Updated over a week ago

Removing protective paper

What's the easiest way to do it?
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Written by Dayma Otene
Updated over a week ago

365 Day 100% Replacement Guarantee

No pesky returns needed
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Written by Dan Devorkin
Updated over a week ago