FAQs

Getting started with Ponoko

FAQ article index

Written by Shannon Birt
Updated over a week ago

What can I make?

You can create anything you like!

Written by Shannon Birt
Updated over a week ago

Where do you ship to?

We'll deliver your product worldwide.

Written by Shannon Birt
Updated over a week ago

How much will it cost?

Written by Shannon Birt
Updated over a week ago

What formats do you offer?

Written by Dan Emery
Updated over a week ago

Can I get a sample of a material?

Written by Dan Emery
Updated over a week ago

Lead time: How fast can I get my order?

Written by Dan Emery
Updated over a week ago

How do I place an order for laser cutting?

Placing an order on the Ponoko website

Written by Shannon Birt
Updated this week

How do I add multiple parts to my cart?

How to order several parts (different designs, or the same design in various materials).

Written by Shannon Birt
Updated over a week ago

How does laser cutting work?

The Ponoko machine setup and tolerances

Written by Shannon Birt
Updated over a week ago

How deep is engraving?

Written by Shannon Birt
Updated over a week ago

What is the difference between area engraving and line engraving?

Written by Dan Emery
Updated over a week ago

Custom Material Orders

Can Ponoko work with materials not in our online catalog?

Written by Shannon Birt
Updated over a week ago

Can I edit or cancel my order?

Yes you can edit orders

Written by Dan Emery
Updated over a week ago

Removing protective paper

What's the easiest way to do it?

Written by Shannon Birt
Updated over a week ago

365 Day 100% Replacement Guarantee

No pesky returns needed

Written by Dan Devorkin
Updated over a week ago