FAQs

Frequently asked questions

Dan Devorkin avatar Dan Emery avatar Shannon Birt avatar
17 articles in this collection
Written by Dan Devorkin, Dan Emery, and Shannon Birt

Net 30 Terms For Business

How do I apply for terms?
Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

Getting started with Ponoko

FAQ article index
Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

What can I make?

You can create anything you like!
Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

Where do you ship to?

We'll deliver your product worldwide.
Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

How much will it cost?

Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

What formats do you offer?

Dan Emery avatar
Written by Dan Emery
Updated over a week ago

Can I get a sample of a material?

Dan Emery avatar
Written by Dan Emery
Updated over a week ago

Lead time: How fast can I get my order?

Dan Emery avatar
Written by Dan Emery
Updated over a week ago

How do I place an order for laser cutting?

Placing an order on the Ponoko website
Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

How do I add multiple parts to my cart?

How to order several parts (different designs, or the same design in various materials).
Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

How does laser cutting work?

The Ponoko machine setup and tolerances
Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

How deep is engraving?

Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

What is the difference between area engraving and line engraving?

Dan Emery avatar
Written by Dan Emery
Updated over a week ago

Custom Material Orders

Can Ponoko work with materials not in our online catalog?
Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

Can I edit or cancel my order?

Yes you can edit orders
Dan Emery avatar
Written by Dan Emery
Updated over a week ago

Removing protective paper

What's the easiest way to do it?
Shannon Birt avatar
Written by Shannon Birt
Updated over a week ago

365 Day 100% Replacement Guarantee

No pesky returns needed
Dan Devorkin avatar
Written by Dan Devorkin
Updated over a week ago